Frequently Asked Questions
- 1. What is included in the rental cost?
- The cost of your holiday home includes towels, bed linen and all utility charges (water, electricity & gas).Daily Cleaning is also included in the cost of your booking.
- 2. What is not included?
- The rental price excludes holiday insurance which we strongly recommend you take out. Neither Crown Gardens nor the Property Owner accepts any liability for guests' possessions whilst in the holiday home, or refund of the booking cost due to accident or illness.You must book or pay for at the resort for your shuttle bus and spa passes per person per day.
- 3. What are the Check in/Check Out times?
- Check in time is 3pm on your day of arrival and check out is 10.30am on your day of departure.
- 4. How do I collect keys?
- You collect your electronic key pass at the hotel reception.
- 5. How do I return keys?
- You return your electronic key pass at the hotel reception.
- 6. Parking
- Parking is available onsite at the resort.
- 7. Can I smoke in the properties?
- All the properties are no smoking sorry! Where there are outside areas you can smoke here but please use the ashtrays provided. Regrettably if the cleaners or the property manager finds that guests have been smoking due to cigarette odours at the property after you check out, monies may be taken from your deposit.
- 8. What if I find damage upon my arrival to my holiday home?
- If on arrival you notice damage to the property, please call the hotel reception or Crown Gardens who will record the details. Any damage must be reported on your day of your arrival.
- 9. What if there is damage to the Holiday Home during my stay?
- Any damage must be reported immediately to either the hotel reception or directly to Crown Gardens. The holiday home renter is responsible for making sure there is no damage to the property. Crown Gardens reserves the right to charge your credit/debit card for any damage and/or excessive cleaning. You will be notified within 7 days of departure should this be the case.
- 10. Who do I call if there is an emergency?
- Please contact the hotel reception or contact Crown Gardens Ltd directly.
- 11. If I pay by credit card, do I get charged?
- Yes, a small 3% handding charge will be added should you wish to pay by credit card. There is no charge for payments by debit card.
- 12. What happens if I want to change a booking?
- In the event that the holiday home you have booked becomes unavailable, due to circumstances beyond our control, then you will be offered alternative accommodation or a full refund. In the event that no suitable accommodation can be found for you then a full refund will be made. Any refund is limited to the rental cost and we are not liable for any cancellation charges incurred for travel arrangements etc.
- 13. What happens if I cancel? What are the charges?
- A 30% non-refundable deposit is required to secure a reservation. The balance is payable 28 days prior to arrival and non-refundable after the due date.If you wish to switch your booking to another property, this can only be done with the property owner's agreement and no cancellation charges will be incurred for the original property. You will be required to pay any difference in rental cost plus an administration charge of £25, providing we are able to make the change.If the property owner is not in agreement then the normal cancellation charges will apply.
